Privacy Policy

Last Updated: September 2026

Queanbeyan Childcare is committed to protecting your privacy and managing personal and sensitive health information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal and sensitive information necessary to deliver quality early childhood education and care services. This includes:

• Parent/Guardian Information: Name, address, phone number, email address, payment/billing details, and Customer Reference Numbers (CRNs).

• Child Information: Name, date of birth, medical history, allergies, dietary requirements, immunisation records, court orders, and developmental records.

• Website Analytics: IP addresses, browser types, and usage data gathered via cookies to improve site performance.

2. How We Collect Information

Information is collected primarily through direct interactions:

• Online tour booking and contact forms on queanbeyanchildcare.com.au.

• Official enrolment documentation and paper/digital forms.

• Direct communications (phone, email, or in-person meetings).

3. Use of Personal Information

We use your information exclusively to:

• Administer childcare enrolments, daily care, and learning programs.

• Process CCS claims and maintain billing records.

• Communicate service updates, newsletters, and emergency notifications.

• Comply with legal obligations under the National Quality Framework (NQF) and NSW child safety regulations.

4. Disclosure of Information

We do not sell or rent personal information to third parties. Information may only be shared with:

• Regulatory bodies (e.g., Department of Education, Services Australia) as required by law.

• Emergency medical services in the event of an urgent health situation.

• Approved third-party software providers (e.g., childcare management software, secure payment gateways) used solely for operational management.

5. Photo and Media Permissions

Photographs or videos of children enrolled at Queanbeyan Childcare are only taken and used (for learning portfolios, communication apps, or marketing) with explicit, written parental consent provided during enrolment.

6. Data Security and Retention

• We maintain administrative, technical, and physical safeguards to protect personal data against loss, unauthorized access, or disclosure.

• Child records are retained securely for the legally mandated period under early education legislation before safe disposal.

7. Access, Corrections, and Complaints

• You have the right to access and request corrections to the personal information we hold about you or your child.

• For privacy inquiries, updates, or complaints, please contact our director directly via email at admin@queanbeyanchildcare.com.au or by calling the centre directly.

Disclaimer: These documents serve as a baseline operational template. It is recommended to have them reviewed by an Australian legal professional to ensure alignment with any specific licensing structures or regional policies.